Privacy Policy

1. Who We Are

PCR Business Solutions ("we", "us", "our") is a business technology services company based at Units 6-8 Lisburn Enterprise Centre, 6 Enterprise Crescent, Lisburn, BT28 2BP, Northern Ireland. We provide printer repairs, managed print services, IT support, printer rentals, and related business technology solutions.

For any data protection enquiries, contact us at info@pcr-ni.co.uk or call 028 9252 8050.

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number, and company name (via contact forms)
• Service enquiry details and correspondence
• IP address, browser type, and device information (via cookies and analytics)
• Usage data about how you interact with our website

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide quotes
• Deliver and manage our services
• Send relevant service updates (with your consent)
• Improve our website and user experience
• Comply with legal obligations

4. Legal Basis for Processing

We process personal data based on: your consent (e.g. contact form submissions), performance of a contract (e.g. delivering services you've requested), legitimate interests (e.g. improving our website), and legal obligations.

5. Cookies

Our website uses cookies to enhance your experience, serve personalised content, and analyse traffic. You can manage your cookie preferences via the cookie consent banner displayed when you first visit the site. For more detail, see our cookie preferences panel.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and delivering services (e.g. hosting providers, email services). All third parties are required to handle your data in accordance with UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form data is typically retained for 24 months unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@pcr-ni.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.